Support

Warranty
Switronix PRO-X Battery Systems offers one of the best warranties in the industry. Switronix pledges the highest quality of support on our entire product line.

Switronix warranty coverage is as follows:
NP Batteries: 1 year 
XP batteries: 1.5 years; 1 year on RED products
Hypercore Batteries (98, 150, 190, Prime): 2 years
Hypercore Slim: 1 year
Powerbase: 1 year
Chargers: 3 years
Electronic Regulation Cables (XP) and Accessories: 1 year
Non-regulation cables(PT): Lifetime 
 

Repair/Returns
Switronix requires a Return Merchandise Authorization (RMA) number for all items being returned or in need of repair. To receive an RMA number please fill out our online RMA form. If you would like to speak with a representative, please call us at 1-800-613-7948 or e-mail support@switronix.com.


Transportation Information
2014 FAA Transportation Regulations are as follows:

All batteries must be in carry-on luggage. Each traveler can have up to a 96wh lithium ion battery (8g of lithium content) connected to a device (camera, monitor, etc).

Travelers can also have up to 2 spare batteries that do not exceed 300wh(25g lithium content).

For example, having an XP-L90S connected to a camera, and carrying on an additional XP-L190Si, and XP-L90S(total is 280wh, or 23.3g lithium content).


Switronix
87 Garden St.
Westbury, N.Y. 11590
Service 516-750-9675
Customer Service 516-543-4441
Sales 516-543-4442
support@switronix.com
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