.jpg){kind=small}
RETURN/REPAIR QUESTIONS
My Switronix product appears to be functioning incorrectly. What are my return and repair options?
Where do I send my repairs/returns?
WARRANTY QUESTIONS
How long are my Switronix products under warranty?
My Switronix product is not working and is out of warranty. What are my options?
COMPATIBILITY QUESTIONS
Is my Switronix battery compatable with other charger models?
Will my Switronix charger charge my current battery system?
SPECIFIC PRODUCT QUESTIONS
EXL96
Why isn't my EXL-96 transfering power to the camera.
FLEX-RC1 REMOTE
Why is my Switronix Flex remote is not working properly with my Canon 5D, 7D, or 60D.
Can I purchase directly from Switronix?
Can I purchase specific parts through Switronix?
RETURN/REPAIR QUESTIONS
Q: My Switronix product appears to be functioning incorrectly. What are my return and repair options?
A: Switronix requires a Return Merchandise Authorization (RMA) number for all items in need of repair or being returned. To receive an RMA number, complete our online RMA form (easiest method), call us at 1-800-613-7948 or e-mail
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
.
Q: Where do I send my repairs/returns?
A: After receiving an RMA #, please mail your product and RMA form to:
Switronix Service
RMA #
87 Garden Street
Westbury, NY 11590
WARRANTY QUESTIONS
Q: How long are my Switronix products under warranty?
A: Switronix warranty coverage is as follows:
NP Batteries: 1 year
Brick batteries: 1.5 years
Chargers: 3 years
Cables and Accessories: 1 year
Q: My Switronix product is not working and is out of warranty. What are my options?
A: Switronix offers lifetime support on our entire product line. We are happy to assess your product issue and discuss available solutions.
COMPATIBILITY QUESTIONS
Q: Is my Switronix battery compatable with other charger models?
A: Our 3 Stud Battery Models will only charge on a Switronix 3 Stud Charger.
Q: Will my Switronix charger charge my current battery system?
A: Switronix V-mount batteries can charge on almost any V-mount lithium battery charger. Contact us for specific compatability questions.
SPECIFIC PRODUCT QUESTIONS
EXL96
Q: Why isn't my EXL-96 transfering power to the camera.
A: Make sure your cable is plugged in to respective part of the housing. (ie. DC cable into DC input on Sony camera)
FLEX-RC1 REMOTE
Q: Why is my Switronix Flex remote is not working properly with my Canon 5D, 7D, or 60D.
A: Please make sure you are in video mode (Press AF drive button. Click function wheel 3 ticks to the right.)
Q: Can I purchase directly from Switronix?
A: Switronix sells through a large dealer network. To locate your local Switronix dealer, visit http://www.switronix.com/locator.php
Q: Can I purchase specific parts through Switronix?
A: Parts may be purchased through Switronix directly at MSRP.